Troubleshooting

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My children are already patients of the practice. I created an account and logged in, but it is prompting me to register. Why can’t I access my children through Online Patient Services?

First check that the email address you used to create your web portal account is the same email address that is on file with the practice. Before the new web portal was launched, welcome emails were sent to the email addresses on file for each contact. Please use the email to which the welcome message was sent. If you are still having problems, please contact us.

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I did not receive an email with my password after I created my portal account.

Please check your spam folder. It can take up to 20 minutes for you to receive your temporary account password via email.

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I created an account but forgot my password.

Use the “Forgot Password” link at the bottom of the sign in page.

If you have any questions about our privacy practices,

please contact our Privacy Officer at the number below.

Office for Civil Rights
http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html

You may contact our Privacy Officer,
Rebecca Franklin, at (832) 912-7044 extension 114 or beckyf@pediatrichealthcarenw.com
for further information about the complaint process.